Questions Regarding Your Order

If you have any questions regarding your order or are having trouble placing your order, please do not hesitate to call 1-800-JB-BEANS (1-800-522-3267 - US only) or 707-399-2390 (all countries), Monday-Friday between the hours of 7 AM - 5 PM, Pacific Time.

Due to the perishable nature of food items, if you have any problems when you receive your order please contact us within three days of the delivery date. (Delivery date determined by shipper's records).

If you have a current permit for resale in your state and wish to inquire about becoming a wholesale customer of Jelly Belly Candy Co., please call 1-800-323-9380 (US only) or 707-428-2800 (all countries) and ask for the Customer Service department.

Product Guarantee

Your Jelly Belly items should reach you in excellent condition. If not, please contact us at 1-800-522-3267, between 7 AM and 5 PM PT, Monday through Friday. We will replace them free of charge as long as you return the unused portion of the package and the packaging and reason for return along with where and when you bought it. Please contact us BEFORE returning, or this Product Guarantee may not apply.

Available Payment Methods

We accept the following forms of payment for consumer online and phone orders:
VISA, MasterCard, American Express, Discover, PayPal Jelly Belly Gift Cards, Jelly Belly Online Store Credit and Wire Transfer/ACH payments (see below).

Domestic and Foreign Credit Cards

We are not able to accept credit cards that are not US-based with US-based billing addresses. If you do not have a US-based credit card with a US billing address, we will be happy to accept payment by Wire Transfer and/or ACH payment (see below).

Payment by Wire Transfer and/or ACH

Please contact [email protected] for our Wire/ACH details.

If your order qualifies for our Volume Discounts (which begin at the $500 mark), we will apply those discounts AND we will credit the cost of the Wire Transfer on the next order over $500. As an example, if you place an order for $501 and provide the receipt for a $20 Wire Transfer fee, we will give a $20 credit on your following $501+ order.

Please note that orders shipping to or through a freight-forwarder are limited to a maximum of $1000 in any 30-day period. If you would like to order more, we strongly encourage you to contact your local Jelly Belly distributor.

Sales and Use Tax

Jelly Belly pays the sales tax for orders shipped to the states of California, Georgia, Illinois, New York, Washington and Wisconsin. The information below is for customers who take delivery of merchandise in other states.

• Jelly Belly does not collect sales or use tax in other states.
• Purchases are subject to use tax in other states unless exempt from taxation in those other states.
• The purchase is not exempt merely because it is made over the Internet or by Phone.
• Other states will require customers to report their purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.

Gift With Purchase (GWP)

We may, from time to time and at our discretion, offer promotions that include a "gift with purchase" (GWP). In most cases, there will be a minimum order threshold or product purchase threshold to be met, and we’ll do our best to make these requirements clear.

When the threshold has been met, we may add one or more items to your order. In some cases, the GWP may be a "mystery gift" that is added after your order is placed – you won’t know what you’re getting until you receive your order! In other cases, these will be defined gift items, added to your order at no cost to you, and usually visible in your Cart before you submit the order (though not always). There may also be a requirement that you place the gift item in your Cart before submission in order to receive the gift item.

Discounts and Promotions

From time to time, Jelly Belly may offer discounts and/or promotions on products, categories or shipping. In general, these are not "stackable", which means that you cannot use more than one offer on a single order, but we'll always try to give you the best deal. Free Ground Shipping CAN be stacked with (most) other offers, including Volume Discounts.

Any stated dollar-amount threshold applies to the subtotal of product(s) after any discount(s) and before shipping charges. If a promotion code or coupon code is designated, you must use that code at checkout to receive the offer. Purchases of e-Gift Cards are not calculated when determining qualification for an offer threshold.

Offers are valid only for orders placed on www.JellyBelly.com, not valid for any other products, previous purchases or purchases on MyJellyBelly, affiliated websites, other websites or physical stores. Discounts have no cash value and there are no rain checks.

Unauthorized Purchases from your Credit Card

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

For additional information on the Fair Credit Billing Act, please visit the U.S. Government's Federal Trade Commission fact page.

Price Policy

All prices are subject to change. For all prices, products and offers, JellyBelly.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. In the event of an incorrect price, JellyBelly.com reserves the right to refuse or cancel any orders for items listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, JellyBelly.com will issue a credit to your credit card account in the amount of the incorrect price.