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Your Jelly Belly Account Information

Hi!

At JellyBelly.com, you don’t need an account to place an order.

Our Account system will be available again this summer. If you need assistance or have questions about previous orders, you are welcome to call our Consumer Affairs representatives at 1-800-522-3267 (Mon-Fri, 7am to 5pm PT).

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Shipping Information


What are the Holiday shipping lead times?

It always pays to plan ahead for the holidays. To help you figure out when to order your holiday candy and other Jelly Belly goods for the best chance at on-time delivery, please use this information:

For arrival on or before Earth Day - 04/22/14

  • UPS Priority Mail - Place order by 12 PM PT on: 04/10/14
  • UPS Ground - Place order by 12 PM PT on: 04/11/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 04/17/14
  • UPS 2-Day - Place order by 12 PM PT on: 04/18/14
  • UPS Overnight - Place order by 12 PM PT on: 04/21/14

For arrival on or before Admin. Prof. Day - 04/23/14

  • UPS Priority Mail - Place order by 12 PM PT on: 04/11/14
  • UPS Ground - Place order by 12 PM PT on: 04/14/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 04/20/14
  • UPS 2-Day - Place order by 12 PM PT on: 04/21/14
  • UPS Overnight - Place order by 12 PM PT on: 04/22/14

For arrival on or before May Day - 05/01/14

  • UPS Priority Mail - Place order by 12 PM PT on: 04/21/14
  • UPS Ground - Place order by 12 PM PT on: 04/22/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 04/28/14
  • UPS 2-Day - Place order by 12 PM PT on: 04/29/14
  • UPS Overnight - Place order by 12 PM PT on: 04/30/14

For arrival on or before Mother's Day - 05/11/14

  • UPS Priority Mail - Place order by 12 PM PT on: 04/29/14
  • UPS Ground - Place order by 12 PM PT on: 04/30/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 05/06/14
  • UPS 2-Day - Place order by 12 PM PT on: 05/07/14
  • UPS Overnight - Place order by 12 PM PT on: 05/08/14

For arrival on or before Memorial Day - 05/26/14

  • UPS Priority Mail - Place order by 12 PM PT on: 05/13/14
  • UPS Ground - Place order by 12 PM PT on: 05/14/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 05/20/14
  • UPS 2-Day - Place order by 12 PM PT on: 05/21/14
  • UPS Overnight - Place order by 12 PM PT on: 05/22/14

For arrival on or before Father's Day - 06/15/14

  • UPS Priority Mail - Place order by 12 PM PT on: 06/03/14
  • UPS Ground - Place order by 12 PM PT on: 06/04/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 06/10/14
  • UPS 2-Day - Place order by 12 PM PT on: 06/11/14
  • UPS Overnight - Place order by 12 PM PT on: 06/12/14

For arrival on or before Independence Day - 07/04/14

  • UPS Priority Mail - Place order by 12 PM PT on: 06/23/14
  • UPS Ground or USPS Priority - Place order by 12 PM PT on: 06/24/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 06/30/14
  • UPS 2-Day - Place order by 12 PM PT on: 07/01/14
  • UPS Overnight - Place order by 12 PM PT on: 07/02/14

For arrival on or before Labor Day - 09/01/14

  • UPS Priority Mail - Place order by 12 PM PT on: 08/19/14
  • UPS Ground - Place order by 12 PM PT on: 08/20/14
  • UPS 3-Day Express Saver - Place order by 12 PM PT on: 08/26/14
  • UPS 2-Day - Place order by 12 PM PT on: 08/27/14
  • UPS Overnight - Place order by 12 PM PT on: 08/28/14

How do I get Free Ground shipping?

You get FREE UPS Ground Shipping (SurePost or Standard*, at Jelly Belly’s discretion) for orders over $55!

  1. Add $55 or more of Jelly Belly items to your www.JellyBelly.com shopping cart
  2. Continue to/through checkout
  3. Select the offered Free Shipping method
  4. Place your order, and ENJOY the Free Ground Shipping

*The Fine Print:

- The Free Ground Shipping method offered will be the least expensive ground shipping option based on weight combined with the location to which the package is being shipped.

- This offer applies ONLY to orders placed with www.JellyBelly.com or JellyBelly.mShopper.net and does not apply to orders placed through www.MyJellyBelly.com or affiliated websites.

- Canceling, combining or changing orders might affect your order's eligibility for Free Ground Shipping.

- If you return all or part of your order, resulting in a merchandise total of less than $29.95, we will refund your money minus the Ground Shipping charge that would have been assessed.


What is your policy regarding state sales tax?

Jelly Belly pays the sales tax for orders shipped to the states of California, Illinois, New York, Washington and Wisconsin. The information below is for customers who take delivery of merchandise in other states.

  • Jelly Belly does not collect sales or use tax in other states.
  • Purchases are subject to use tax in other states unless exempt from taxation in those other states.
  • The purchase is not exempt merely because it is made over the Internet or by Phone.
  • Other states will require customers to report their purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.

When will my order ship?

We offer several shipping options. Orders received by 12:00pm PT on regular business days (Monday through Friday, excluding holidays) and using UPS expedited (3-Day, 2-Day and Overnight) service are shipped the same day; all others are shipped within three business days. Expedited orders placed after the cut-off will be shipped on the next business day. During peak seasons such as Easter, Christmas and special sales, it may take up to three additional business days to process your order prior to shipping.

If you need delivery by a specific date, we encourage you to contact us (1-800-JB-BEANS/522-3267, 7am to 5pm PT, Monday through Friday) so that we can help you with your order.


When will my order arrive?

When determining your likely delivery date, please understand that only business days are counted and the date of shipment is not included. Delivery is available on specific days:

  • UPS Standard Ground delivers Monday through Friday
  • UPS expedited delivers Monday through Friday
  • USPS Priority delivers Monday through Saturday

The shipping date is not counted as a "movement/in-transit" day. Examples:

  • If you order on Monday morning and choose UPS 3-Day, you will receive your order on Thursday
  • If you order Wednesday afternoon and choose UPS 3-Day, you will receive your order on the following Tuesday
  • If you order on Friday afternoon and choose UPS Overnight, you will receive your order on the following Tuesday

If heat-sensitive items are included in your order, expedited shipping is required and we can only ship the order on certain days of the week. Please see What should I know about warm-weather shipping? for more info.


What are my shipping choices?

Click any of the following (or scroll down) for more information:

UPS SurePost:

  • UPS SurePost is a hybrid UPS/USPS service that offers the reliability of UPS Ground service at a reduced cost. Your UPS tracking number will allow you to see your package’s progress through the UPS system, all the way up to the point when it is handed off to your local US Post Office for delivery to your home. Expect your package to arrive 1 to 2 days after the UPS-to-USPS hand-off. This service:

    • - Is a great way for our customers to save money on smaller purchases (under 10 pounds)
    • - Is available for residential delivery only
    • - Allows us to ship small packages to all 50 States, PO Boxes and APO/FPO addresses

UPS Standard Ground:

  • UPS Standard Ground Shipping orders will be delivered 5-7 business days after shipment.
  • UPS Standard Ground Shipping is available only to physical addresses in the 48 contiguous states
  • We cannot ship to PO Boxes via UPS Standard Ground shipping method. For PO Boxes, please see USPS Priority, below.

UPS 3-Day Express Saver:

  • UPS 3-Day Express Saver Shipping orders will be delivered by the end of the third business day after shipment.
  • 3-Day Express Saver Shipping is available only to physical addresses in the 48 contiguous states.
  • We cannot ship to any PO Boxes via UPS 3-Day Express Saver shipping method. For PO Boxes, please see USPS Priority, below.
  • Be sure to read When will my order ship? and When will my order arrive? for more info.

UPS 2-Day Express Shipping:

  • UPS 2-Day Express Shipping orders will be delivered by the end of the second business day after shipment.
  • UPS 2-Day Shipping is available throughout all 50 states to physical addresses.
  • We cannot ship to any PO Boxes via UPS 3-Day Express Saver shipping method. For PO Boxes, please see USPS Priority, below.
  • Be sure to read When will my order ship? and When will my order arrive? for more info.

UPS Standard Overnight Shipping:

  • Standard Overnight Shipping orders will be delivered to most US addresses by 3pm (or by 4:30pm in "rural" areas) the business day after shipment.
  • Standard Overnight Shipping is available throughout all 50 states to physical addresses where the UPS Priority Overnight delivery commitment is by 10:30am or noon.
  • This service is not available in all areas of Alaska and Hawaii. Some delivery locations do not have UPS Standard Overnight Shipping availability. In such cases, UPS Standard Overnight Shipping is considered to be an "expedited" shipping method and may take 2-3 business days to arrive.
  • We cannot ship to any PO Boxes via UPS Standard Overnight Shipping method. For PO Boxes, please see USPS Priority, below.
  • Be sure to read When will my order ship? and When will my order arrive? for more info.

All www.JellyBelly.com items will ship from our Wisconsin warehouse:

10100 Jelly Belly Lane Pleasant Prairie, WI 53158


How do I ship internationally and/to territories?

JellyBelly.com has partnered with a trusted third-party company, BongoUS, to fulfill orders for our international customers and those in US-controlled territories such as Puerto Rico and Guam. These customers will receive an accurate transit time estimate based on their shipping address once they enter the International Checkout process from our shopping cart.

Note: Unfortunately, due to third-party restrictions, orders placed from outside the 50 United States and shipping to addresses within the 50 United States are not eligible for free shipping. Discounts do not apply to orders that are placed through the International Checkout process. We apologize for any inconvenience.


Are shipping costs refundable?

If you simply change your mind about your order, the shipping charges are non-refundable. If we made a mistake or if the item is defective, we will happily refund the shipping cost that you paid to us.

Shipping refunds may not be given for shipping delays caused by events or incidents beyond our (or our carrier's) control, which may include, but are not limited to: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labor disputes, and disruptions in transportation networks.


Warm-Weather Shipping:

We want you to receive your order in the best possible condition. During warm-weather months (May through October), specific items require special handling, including the use of cold packs (provided free of charge), and must be shipped during a specific time frame. UPS expedited shipping is required in order to maintain the integrity of the cold pack and international shipping is not available.

We will only cold-pack items that contain products sensitive to heat, such as chocolates or gummis, and a "Warm-Weather Warning" note appears on the product page for every affected product.

Please refer to the charts below for exact shipping and delivery days. If you miss a shipping window, we'll hold your order until the following Monday so that your items aren't damaged in transit.

As you can see, ground shipping (whether UPS or USPS) is not available for orders containing heat-sensitive items. If you have any questions about warm-weather shipping, please don't hesitate to contact us.

WARM WEATHER SHIPPING (3 Day Shipping)
3 day delivery placed by 12:00 PM PT

  • Order Placed
  • Sunday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Will Ship
  • Monday
  • Monday
  • Tuesday
  • Following Monday
  • Following Monday
  • Following Monday
  • Following Monday
  • Will Be Delivered
  • Thursday
  • Thursday
  • Friday
  • Following Thursday
  • Following Thursday
  • Following Thursday
  • Following Thursday

WARM WEATHER SHIPPING (2 Day Shipping)
2 day delivery placed by 12:00 PM PT

  • Order Placed
  • Sunday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Will Ship
  • Monday
  • Monday
  • Tuesday
  • Wednesday
  • Following Monday
  • Following Monday
  • Following Monday
  • Will Be Delivered
  • Wednesday
  • Wednesday
  • Thursday
  • Friday
  • Following Wednesday
  • Following Wednesday
  • Following Wednesday

WARM WEATHER SHIPPING (Overnight Shipping)
Overnight day delivery placed by 12:00 PM PT

  • Order Placed
  • Sunday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Will Ship
  • Monday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Following Monday
  • Following Monday
  • Will Be Delivered
  • Tuesday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Following Tuesday
  • Following Tuesday