These policies apply to Beanwear apparel and other non-edible logo products purchased through JellyBelly.com and the Order Desk Hotline only. Unworn, unwashed, or defective merchandise is eligible for return within 90 days from date of purchase:
- If within 30 days from the date of purchase, a full refund for the price paid, less shipping, will be issued on the original form of payment
- If past 30 days from the date of purchase, a full refund for the price paid, less shipping, will be issued in the form of a merchandise exchange.
To return Beanwear apparel:
1. If the item is eligible for return, obtain a Return Merchandise Authorization (RMA) number from us by calling 1-888-862-8952 from Monday – Friday, 7 AM to 5 PM PT. We require an RMA number for all returns.
Send returns to:
2. Include, in your package, a copy of your packing list or order invoice. Failure to do so could delay the processing of your refund or exchange. Indicate which item(s) you are returning or exchanging and the reason why the item(s) is/are being returned.
3. For refunds, we will issue the refund on the original form of payment, minus shipping charges. For exchanges due to sizing (of unwashed and unworn product), indicate the size you would like. We will pay the costs for Standard shipping of the exchange order.
4. For merchandise exchanges, we will send the product to the shipping address on the original order, unless otherwise directed. If you need to change the shipping address, please note this with your return.
5. Pack and seal your return securely and write your RMA number noticeably on the outside of the box. Use the original packaging material if possible. Packages must be returned shipping prepaid. We recommend using a delivery service which provides tracking.
Jelly Belly Candy Company
ATTN: JellyBelly.com Returns
10100 Jelly Belly Lane
Pleasant Prairie, WI, 53158
We will refund shipping charges only
if we've sent the wrong item, or if the item sent is defective. In the case of Free Standard Shipping, the shipping charge for the order will be assessed as though the order had shipped via Standard Shipping.